Case Studies

Improved Collaboration for Multi-Million Dollar Cost Reduction

Challenges

  • Large number of development centers
  • Lack of collaboration amongst product teams
  • Skills gaps with roll-out of new tools
  • Vacant CTO position

Results:

  • Reduce 28 development centers to 4, reducing costs by $2.1M
  • Leadership team sharing practices across products for efficiency gains
  • Address skills gaps in short 4 month period, minimizing learning curve and improving development
  • Interim leadership and efficient hiring of CTO

 

 

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Tools Consolidation for $225K Cost Savings and Faster Time to Market

Challenges

  • Disparate tool sets
  • Expensive project management tools
  • Two merging companies with varying processes and tools

Results:

  • License savings of greater than $225K in work item management tools and $100K in other tools
  • Eliminated 20+ work item management tool sets and replaced with Team Foundation Server.
  • Consistent ship processes and faster release times across teams
  • Reduced IT management costs and improved data reliability
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Reduce a Build-Deploy-Test Workflow From Days to Minutes

Challenges

  • The process to create updates is manual, time-consuming, and error-prone, involving many different people
  • Quality of post-release deliverables needs improvement

Results:

  • Automated the entire update creation process reducing a multi-day process down to minutes.
  • Dramatically reduced human error
  • Implemented an automated build-deploy-test workflow using TFS to ensure updates are deployed and validated in separate test environments.

 

 

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Architecture Assessment Identifies Highest ROI Initiatives

Challenges

  • Unclear long-term architecture viability
  • No concrete plan for architecture improvements
  • Lack of metrics to measure architectural robustness
  • Developer inefficiency

Results:

  • Third party validation of architecture viability (presented to board)
  • Stack-ranked architecture backlog with execution plan
  • A set of design metrics to monitor moving forward
  • 2x+ increase in developer efficiency with builds with hardware upgrades and component refactoring
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Multi-firm Due Diligence to Integrated Company and Beyond

Challenges

  • A private equity firm considering an investment in the EHR space focused on reducing risk and maximizing the investment
  • Two companies with different models and skills
  • An unclear view of technical product direction
  • Unclear long-term architecture viability

Results:

  • A focused technical due diligence process that outlined risks and opportunities
  • Integration of two development groups
  • Plan and validation of the future product architecture
  • Implementation of near-term database changes to solve immediate performance issues
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CaseStudies

More case studies coming soon!

Crosslake drove the effort to consolidate platforms from multiple acquisitions. Consolidating to a single platform significantly improved service margins and user experience.

Chris G.

Board Advisor and former Microsoft CIO

Not only did James (and Crosslake) assist in the implementation of TFS, but he also introduced my team to many different QA philosophies and terminology. James also connected us with other QA teams he has worked with in the past. Now we have a great relationship with two other companies to share knowledge and best practices. I think the best part about working with James was the special attention he gave us (QA). He really focused on helping us improve our processes, which we have.

Juan M.

Quality Assurance Manager

Read more testimonials

Crosslake’s methodology used the perfect combination of theory and practical experience that allow us to implement a product planning process that improved communication and productivity.

— VP Product Management

Crosslake helped us migrate a large product with over 10 million lines of code and 5 thousand work items to a new source control build and work item management system. The methodology and tools used by Crosslake helped minimize development downtime to near zero.

— Sr. Director of Development

Results of the video quality analysis helped us select the best platform to grow our business. Quality is the number 1 driver of customer loyalty with our customer base.

— Chairman

Crosslake drove the effort to consolidate platforms from multiple acquisitions. Consolidating to a single platform significantly improved service margins and user experience.

— Board Advisor and former Microsoft CIO- Chris G.

The Product Planning Workflow, Template and Training were intuitive and easy to adopt. I am impressed by how quickly my team picked up the new process and quite honestly surprised at how smoothly it has progressed.

— Sr. VP of Products

Crosslake helped us kick start the effort to transform our product development organization to a high performing team.

— Bret B., CEO

The Product Planning Workflow, Template and Training were intuitive and easy to adopt. I am impressed by how quickly my team picked up the new process and quite honestly surprised at how smoothly it has progressed.

— Sr. VP of Products

Not only did James (and Crosslake) assist in the implementation of TFS, but he also introduced my team to many different QA philosophies and terminology. James also connected us with other QA teams he has worked with in the past. Now we have a great relationship with two other companies to share knowledge and best practices. I think the best part about working with James was the special attention he gave us (QA). He really focused on helping us improve our processes, which we have.

— Juan M, Quality Assurance Manager

The Software Engineering Assessment gave us a good objective view of performance and what we need to do to improve. We would not have been able to accomplish this internally.

— Andy H., CEO

Crosslake has been assisting since our acquisition and subsequent merger with another company, as a result we had a large product portfolio, broad range of engineering systems and tools. It was a significant effort to integrate the engineering teams, standardize our engineering processes and to rationalize our product portfolio. Crosslake was a tremendous help to us in all of those areas, with their recommendations and assistance in implementation, we were able to see immediate results and transformation within our organization.

— Jenny P. VP Engineering

Crosslake helped us define the proper scope of release management and consolidate release management across our development centers.

— Amy Z., CTO

James (Crosslake) is a strong leader and a force for great engineering. When he joined Windows Phone at Microsoft he relentlessly improved our QA and engineering practices, which resulted in dramatically better unit test coverage and product quality. He’s super dedicated and honest, and a pleasure to work with.

— Jon V, Engineer

After a period of unprecedented growth, we found that our existing processes and execution models were inhibiting our ability to be truly successful. Crosslake was instrumental in helping us to identify improvement opportunities and implementing sustainable solutions. Morale is up, our velocity has increased and with every step forward we are embracing change and striving for success.

— Brett Scantlebury, VP Engineering

Success Stories

Designed and implemented a Standard Development Model, for a multi-national ERP company, which resulted in improved team collaboration and shorter and more consistent releases to market.
Implemented Team Foundation Server across multiple products and development centers, which decreased tool support, license costs and improved engineering productivity and project transparency.

Rolled up engineering teams from multiple acquisitions into one team, implemented Agile Development Practices, including rapid iterations. Streamlined and Standardized Engineering Deliverables to increase Engineering Productivity by greater than 25%.

Overhauled the Product Strategy and moved a client from hardware to a software-as-a-service based user endpoint decreasing development and user acquisition costs by over 90%.

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